Privacy Policy

Legal

Effective date: November 6, 2026 · Last updated: November 6, 2026

1. Who we are and what this policy covers

This website, draudreykteily.com, is operated by the practice of Dr. Audrey Kteily, PhD, LPC-S, LMHC, CFLE (“the Practice,” “we,” “us”), which provides online counseling to people located in Texas, New Jersey, and New York.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, fill out a form or quiz, text, call, or email us. It does not replace our HIPAA Notice of Privacy Practices, which describes how we use and protect your health records once you become a client. If the two documents ever conflict regarding your protected health information, the Notice of Privacy Practices controls.

2. Information we collect

Information you give us

Contact details such as your name, email address, phone number, and preferred contact method.
Appointment requests, including the reason you are reaching out, your state, and scheduling preferences.
Self-check and quiz answers, such as responses to our depression self-check.
Messages you send us by text, email, phone, or web form.

Information collected automatically

Device and browser information, IP address, approximate location (city or state), pages visited, referring website, and the date and time of your visit.
Information collected through cookies and similar technologies, described in Section 6.

3. How we use your information

To respond to your questions and appointment requests.
To confirm that we can serve you, including whether you are located in a state where Dr. Audrey is licensed.
To schedule sessions and send appointment-related messages and reminders.
To operate, secure, and improve our website.
To understand, in aggregate, how visitors find us and whether our advertising is working.
To comply with legal, licensing, and professional obligations.

We do not sell your personal information, and we do not use the health information you share with us for marketing.

4. Health information you share through the website

Some forms on our website, such as our depression self-check and appointment request forms, ask about how you are feeling. We treat these answers as confidential. They are used only to understand your needs and follow up with you, and access is limited to the Practice and the service providers that help us operate the forms.

Our self-checks are not diagnostic tests, and completing a form or quiz does not create a therapist–client relationship. Once you become a client, your health information is protected as described in our HIPAA Notice of Privacy Practices.

Not for emergencies. Forms, emails, and texts are not monitored 24/7. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911.

5. Text messaging

If you text us or provide your mobile number and agree to receive texts, we may text you about scheduling, appointment reminders, and responses to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Agreeing to receive texts is not a condition of receiving services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Standard text messaging is not encrypted. Please do not include detailed health information in text messages.

6. Cookies, analytics, and advertising

We use cookies and similar technologies, including tools such as Google Analytics, Google Tag Manager, and Google Ads, to understand how our website is used and to measure whether our advertising leads to appointment requests.

We do not send your quiz answers, form answers, or other health information to analytics or advertising platforms.
We do not build advertising audiences based on health information or on visits to pages about specific conditions.

You can block or delete cookies in your browser settings, manage Google ad personalization at adssettings.google.com, and opt out of Google Analytics with Google’s browser add-on. Our website does not currently respond to “Do Not Track” signals.

7. How we share information

We share information only as needed to run the Practice:

Service providers that help us operate, such as our website host, online form provider, client portal, email, phone and texting services, and analytics tools. They may use your information only to provide services to us.
Legal and safety reasons, when required by law, subpoena, or licensing rules, or when necessary to prevent serious harm to you or others.
Business transfers, if the Practice is reorganized or transferred, subject to the same protections.

We do not sell or rent personal information, and we do not share it for third parties’ own marketing.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No website, email, or text transmission is completely secure, so please avoid sending detailed clinical information through email, text, or web forms. We will discuss secure options with you once you become a client.

9. How long we keep information

We keep inquiry and form information only as long as needed to respond to you and for legitimate business and legal purposes. Client records are kept for the periods required by the licensing laws of the state where services were provided.

10. Your choices and rights

You may ask us to access, correct, or delete personal information you provided through the website, subject to legal and record-keeping requirements.
You may opt out of texts by replying STOP, and out of emails by asking us or using the unsubscribe link where provided.
Depending on where you live, you may have additional privacy rights under state law. We will not treat you differently for exercising your rights.

To make a request, contact us using the information in Section 14. We may need to verify your identity before responding.

11. Children and teens

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Parents and legal guardians may contact us on behalf of a child or teen. If we learn that a child under 13 has submitted information through the website, we will delete it. Therapy for minors requires the consent of a parent or legal guardian as required by state law.

12. Other websites

Our website may link to other sites, such as our client portal, online form provider, review sites, or social media. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the website after an update means the updated policy applies.

14. Contact us

Dr. Audrey Kteily, PhD, LPC-S, LMHC, CFLE 1159 2nd Ave #157, New York, NY 10065 Email: admin@draudrey.net Text or call: (917) 905-3183

Privacy Policy · Terms & Conditions · HIPAA Notice of Privacy Practices