1. Acceptance of these terms

These Terms & Conditions govern your use of draudreykteily.com, operated by the practice of Dr. Audrey Kteily, PhD, LPC-S, LMHC, CFLE (“the Practice,” “we,” “us”). By using this website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.

2. Information only — not medical or mental health advice

Content on this website, including articles, descriptions of services, and self-check quizzes, is for general information only. It is not a diagnosis, treatment, or a substitute for an evaluation by a qualified professional. Do not delay seeking care because of something you read here.

Self-checks and quizzes are screening tools only. Their results are not a diagnosis.

3. No therapist–client relationship

Using this website, completing a form or quiz, or contacting us by text, phone, or email does not create a therapist–client relationship. That relationship begins only after you complete our intake process, sign the required consent and client agreements, and Dr. Audrey agrees to provide services.

4. Emergencies

This website, our forms, email, and text line are not monitored 24/7 and are not for emergencies. If you or someone else is in danger, call 911 or go to the nearest emergency room. For immediate support, call or text 988 to reach the Suicide & Crisis Lifeline.

5. Eligibility, licensure, and telehealth

Dr. Audrey is licensed in Texas (LPC-S), New Jersey (LPC), and New York (LMHC). Services can be provided only to clients who are physically located in one of those states at the time of each session.
All sessions are provided by secure telehealth video. You are responsible for having a suitable device, internet connection, and private space.
Services for minors require the consent of a parent or legal guardian as required by state law.
Telehealth is not appropriate for every situation. Dr. Audrey may recommend a different level of care when needed.

6. Communications and text messaging

By texting us or providing your phone number and agreeing to receive messages, you consent to receive texts from the Practice about scheduling, appointment reminders, and responses to your questions.

Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for help, or contact admin@draudrey.net.
Consent to receive texts is not a condition of receiving services.
Wireless carriers are not liable for delayed or undelivered messages.

Standard email and text messaging are not fully secure. By choosing to communicate this way, you accept that risk. Please do not send detailed health information by email or text. See our Privacy Policy for how mobile information is handled.

7. Appointments, fees, and insurance

Fees, payment, cancellation, and no-show policies are provided in writing during intake and are governed by your client agreement. Dr. Audrey is an out-of-network provider. A superbill may be provided on request, but we cannot guarantee that your insurance plan will reimburse any service.

8. Acceptable use

You agree not to misuse the website, including by submitting false information, impersonating someone else, attempting to gain unauthorized access, interfering with the site’s operation, or using automated tools to collect content.

9. Intellectual property

The content, design, logos, and materials on this website are owned by or licensed to the Practice and are protected by copyright and trademark laws. You may view and print pages for personal, non-commercial use. Any other use requires our written permission.

10. Third-party services and links

The website uses or links to third-party services, such as online forms, our client portal, review platforms, and social media. We are not responsible for their content, availability, or practices, and your use of them is subject to their own terms.

11. Reviews and testimonials

Reviews and testimonials on this website reflect the experiences of individual clients or their family members. Every person’s situation is different, and no particular outcome is guaranteed.

12. Disclaimers and limitation of liability

The website is provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, the Practice will not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website. Nothing in these Terms limits liability that cannot be limited under applicable law, and these Terms do not govern professional services, which are covered by your client agreement.

You agree to indemnify and hold the Practice harmless from claims arising out of your misuse of the website or violation of these Terms.

13. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where the laws of the state in which you receive services require otherwise. If any part of these Terms is found unenforceable, the remaining parts stay in effect.

14. Changes and contact

We may update these Terms from time to time. The “Last updated” date above shows when they were last changed, and continued use of the website means you accept the updated Terms.

Questions? Contact Dr. Audrey Kteily, PhD, LPC-S, LMHC, CFLE · 1159 2nd Ave #157, New York, NY 10065 · admin@draudrey.net · Text or call (917) 905-3183